How to Order
About our products
We offer custom made items and standard items from our current stock.
Custom made items
Custom items, such as dressing gowns, smoking jackets and pajamas, are produced just for you after we receive your order.
You can choose from many sizes (XS-5XL) and length options, submit custom measurements, add a monogram or pick your own fabrics from our Custom Design page.
Custom items require manufacturing time, which depends on the item and is stated in the description.
If you want to have a custom item delivered quickly, contact us and we'll do our best to help.
Read more here: Purchasing Custom Items
In stock items
We have a range of robes, pajamas and smoking caps in that can be shipped on the next day. Have a look at available items from our stock on the Ready to Ship in 1 Day page. You can add a monogram to these items too.
Placing an order in our store
Shop by browsing through our categories in the menu above. Click on a product image to access the individual item's product page for further information.
Add products to your cart by selecting a size, entering a quantity and then clicking on the 'Add to Cart’ button below the product.
Review the items you have chosen in your cart, simply by clicking on 'Cart' in the upper right corner of the website.
When you are happy with your selection, proceed to checkout to complete your purchases and follow the instructions.
Go through each step during checkout to complete the order: 'Your Details', 'Shipping Method', 'Payment Information', 'Review & Submit
Order'. As soon as the order has been placed by you, we will send a confirmation email.
Payment terms
We accept the following payment methods:
Shipping
We ship worldwide from Hamburg, Germany. Please make sure to provide a functioning shipping address and check the order confirmation email for any possible errors. In case you wish to change or correct any details in your order please contact us as soon as possible.
As soon as the order has been shipped, a confirmation email containing tracking number and tracking link will be sent to you.
The buyer is liable for all import duties, customs and local sales taxes.
Returns
If you are not entirely satisfied with your purchase, we're here to help! Just email us: info@baturinahomewear.de
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, the item must be unused and in the same condition that you received it. Your item must be in the original packaging. The buyer is responsible for shipping costs, unless the item arrives damaged or defective. The item must be shipped with tracking number.
In the unlikely case of an item being delivered damaged or defective we will take responsibility for return shipping.
Exchanges
You can exchange for a different item. We can replace or adjust an item if you are not satisfied with your purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment within 14 business days.
Express shipping costs are non-refundable.
We offer custom made items and standard items from our current stock.
Custom made items
Custom items, such as dressing gowns, smoking jackets and pajamas, are produced just for you after we receive your order.
You can choose from many sizes (XS-5XL) and length options, submit custom measurements, add a monogram or pick your own fabrics from our Custom Design page.
Custom items require manufacturing time, which depends on the item and is stated in the description.
If you want to have a custom item delivered quickly, contact us and we'll do our best to help.
Read more here: Purchasing Custom Items
In stock items
We have a range of robes, pajamas and smoking caps in that can be shipped on the next day. Have a look at available items from our stock on the Ready to Ship in 1 Day page. You can add a monogram to these items too.
Placing an order in our store
Shop by browsing through our categories in the menu above. Click on a product image to access the individual item's product page for further information.
Add products to your cart by selecting a size, entering a quantity and then clicking on the 'Add to Cart’ button below the product.
Review the items you have chosen in your cart, simply by clicking on 'Cart' in the upper right corner of the website.
When you are happy with your selection, proceed to checkout to complete your purchases and follow the instructions.
Go through each step during checkout to complete the order: 'Your Details', 'Shipping Method', 'Payment Information', 'Review & Submit
Order'. As soon as the order has been placed by you, we will send a confirmation email.
Payment terms
We accept the following payment methods:
- Credit / Debit Card
- PayPal
Shipping
We ship worldwide from Hamburg, Germany. Please make sure to provide a functioning shipping address and check the order confirmation email for any possible errors. In case you wish to change or correct any details in your order please contact us as soon as possible.
As soon as the order has been shipped, a confirmation email containing tracking number and tracking link will be sent to you.
The buyer is liable for all import duties, customs and local sales taxes.
Returns
If you are not entirely satisfied with your purchase, we're here to help! Just email us: info@baturinahomewear.de
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, the item must be unused and in the same condition that you received it. Your item must be in the original packaging. The buyer is responsible for shipping costs, unless the item arrives damaged or defective. The item must be shipped with tracking number.
In the unlikely case of an item being delivered damaged or defective we will take responsibility for return shipping.
Exchanges
You can exchange for a different item. We can replace or adjust an item if you are not satisfied with your purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment within 14 business days.
Express shipping costs are non-refundable.