Delivery
Our business days are Monday through Friday, excluding public holidays in Germany.
If you order on a Saturday or Sunday or public holiday, we will start processing the order on the next available business day.
Please note we don't ship to PO Boxes.
If you order on a Saturday or Sunday or public holiday, we will start processing the order on the next available business day.
Please note we don't ship to PO Boxes.
Manufacturing time
Our products are individually made to order for each customer. The time it takes us to create your order is specified in the product menu as "manufacturing time".
If the manufacturing time fall on public holidays, it will be extended accordingly
Note for multiple orders: If you order several custom items together, the stated manufacturing time applies only per item (not for all items together). This means that the specified manufacturing times may be added together and the overall waiting time may be slightly longer. This depends on our current total order volume and production capacity.
Our products are individually made to order for each customer. The time it takes us to create your order is specified in the product menu as "manufacturing time".
If the manufacturing time fall on public holidays, it will be extended accordingly
Note for multiple orders: If you order several custom items together, the stated manufacturing time applies only per item (not for all items together). This means that the specified manufacturing times may be added together and the overall waiting time may be slightly longer. This depends on our current total order volume and production capacity.
Changing the shipping address
The delivery address can't be changed after the order has been placed. If you have already placed an order and wish to change the address, we will cancel the order and you can place a new order with the different address.
Customs duties
All orders placed from outside of Germany are subject to taxes and duties (including VAT) imposed by the customer's country of residence. Baturina Homewear is not responsible for any packages held by international customs agencies and it is not the responsibility of Baturina Homewear to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges. If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.
Force Majeure
In case of force majeure the delivery time(s) can be extended with the currency of the force majeure. We considers force majeure as: war, mobilization, terror acts, blockade stagnation of work, transport obstructions, measures of commercial policy, new or amended legislation, strikes, the non-delivery or non due deliveries of the goods by suppliers to Baturina GmbH, natural catastrophes and any circumstances, events and circumstances that are beyond our control.
The delivery address can't be changed after the order has been placed. If you have already placed an order and wish to change the address, we will cancel the order and you can place a new order with the different address.
Customs duties
All orders placed from outside of Germany are subject to taxes and duties (including VAT) imposed by the customer's country of residence. Baturina Homewear is not responsible for any packages held by international customs agencies and it is not the responsibility of Baturina Homewear to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges. If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.
Force Majeure
In case of force majeure the delivery time(s) can be extended with the currency of the force majeure. We considers force majeure as: war, mobilization, terror acts, blockade stagnation of work, transport obstructions, measures of commercial policy, new or amended legislation, strikes, the non-delivery or non due deliveries of the goods by suppliers to Baturina GmbH, natural catastrophes and any circumstances, events and circumstances that are beyond our control.