Delivery and Returns
As soon as your order has been shipped, you'll receive a confirmation email from DHL with the tracking number.
Once an order has been shipped it's not unfortunately not possible to redirect the package or change the delivery address.
The buyer is liable for all import duties, customs and local sales taxes levied by the country that the goods are being shipped to.
Order cancellation
If you want to cancel your order and no items have been shipped yet, please contact us and we will cancel it.
Once an order has been shipped it's not unfortunately not possible to redirect the package or change the delivery address.
The buyer is liable for all import duties, customs and local sales taxes levied by the country that the goods are being shipped to.
Order cancellation
If you want to cancel your order and no items have been shipped yet, please contact us and we will cancel it.
Returns
Should you be unhappy with your order, you can return it to us for refund, exchange or alterations. Please contact us if you want to return the order.
We accept returns for custom orders.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, the item must be unused and in the same condition that you received it.
The item has to be in the original packaging if possible. The invoice, if available, must be inside the package.
Buyers are responsible for return shipping costs. Please choose a shipping service with a tracking option and mark the package as "return" in the shipping documents.
Unfortunately items on sale can't be returned or exchanged.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund. Express shipping costs are non-refundable.
Exchange/Alterations
You can exchange for a different item and size. Upon request we can do size and style alterations.
Should you be unhappy with your order, you can return it to us for refund, exchange or alterations. Please contact us if you want to return the order.
We accept returns for custom orders.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, the item must be unused and in the same condition that you received it.
The item has to be in the original packaging if possible. The invoice, if available, must be inside the package.
Buyers are responsible for return shipping costs. Please choose a shipping service with a tracking option and mark the package as "return" in the shipping documents.
Unfortunately items on sale can't be returned or exchanged.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund. Express shipping costs are non-refundable.
Exchange/Alterations
You can exchange for a different item and size. Upon request we can do size and style alterations.