Baturina Homewear

  • Clothing
    • New
    • Dressing Gowns
    • Smoking Jackets
    • Pajamas Sets
    • Robe & Pants Sets
    • Shorts & Pants
  • Home Decor
    • Pilllow Cases
    • Wall Art
  • Accessories
    • Smoking Caps
    • Sleep Masks
  • Gift Cards
  • Sale
  • Collections
    • Summer 2022
    • Limited Edition
    • Velvet
    • Paisley
    • Wool
  • Custom Design
  • Service
    • Size Guide
    • Fabric Guide
    • How to order
    • Delivery & Returns
    • Frequently Asked Questions
  • About
    • Our Story
    • Blog
  • Clothing
    • New
    • Dressing Gowns
    • Smoking Jackets
    • Pajamas Sets
    • Robe & Pants Sets
    • Shorts & Pants
  • Home Decor
    • Pilllow Cases
    • Wall Art
  • Accessories
    • Smoking Caps
    • Sleep Masks
  • Gift Cards
  • Sale
  • Collections
    • Summer 2022
    • Limited Edition
    • Velvet
    • Paisley
    • Wool
  • Custom Design
  • Service
    • Size Guide
    • Fabric Guide
    • How to order
    • Delivery & Returns
    • Frequently Asked Questions
  • About
    • Our Story
    • Blog

Delivery

Country
Cost
Type
Time
EU
free
DHL Paket (large items), Warenpost tracked (small items)
3-7 days
"
35€
DHL Express
1-2 days
EUROPE NON-EU*
free
​DHL Paket (large items), Warenpost tracked (small items)
3-7 days or 8-14 days
"
38€
​DHL Express
1-2 days
USA*, CANADA*
free
​DHL Paket (large items), Warenpost tracked (small items)
6-14 days
"
47€
DHL Express
2-3 days
AUSTRALIA*,
​NEW ZEALAND*
free
​​Warenpost tracked (small items)
6-14 days
"
40€
​​​DHL Paket (large items)
6-14 days
"
65€
DHL Express
2-3 days
everywhere
​else*
free
​​Warenpost tracked (small items)
6-14 days
"
30€
​​​​DHL Paket (large items)
6-14 days
"
65€
DHL Express
2-3 days
*additional VAT and/or GST charges apply in the destination country.
Our business days are Monday through Friday, excluding public holidays in Germany.
​If you order on a Saturday or Sunday or public holiday, we will start processing the order on the next available business day.


​Please note we don't ship to PO Boxes.
Manufacturing time
Our products are individually made to order for each customer. The time it takes us to create your order is specified in the product menu as "manufacturing time".
If the manufacturing time falls on public holidays, it will be extended accordingly

​Note for multiple orders: If you order several custom items together, the stated manufacturing time applies only per item (not for all items together). This means that the specified manufacturing times may be added together and the overall waiting time may be slightly longer. This depends on our current total order volume and production capacity.
​Changing the shipping address
The delivery address can't be changed after the order has been placed. If you have already placed an order and wish to change the address, we will cancel the order and you can place a new order with the different address.

Customs duties
All orders placed outside of the European Union are subject to taxes and duties (including VAT) imposed by the customer's country of residence. Baturina Homewear is not responsible for any packages held by international customs agencies and it is not the responsibility of Baturina Homewear to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges. 

Non-deliverable shipments
In the case of shipments which are non-deliverable due to being neglected, not picked up, or having unpaid customs fees, the shipments will be returned to us and subsequently refunded, minus the original shipping charge. For orders outside of the European Union, there is a return fee of 45€ which we will deduct from the refund amount.

Force Majeure
In case of force majeure the delivery time(s) can be extended with the currency of the force majeure. We considers force majeure as: war, mobilization, terror acts, blockade stagnation of work, transport obstructions, measures of commercial policy, new or amended legislation, strikes, the non-delivery or non due deliveries of the goods by suppliers to Baturina GmbH, natural catastrophes and any circumstances, events and circumstances that are beyond our control.

Returns

  • EN
  • DE
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Return Policy

Free returns in the European Union, Switzerland, United Kingdom.

We accept returns for all sizes, custom fit, monogrammed and custom designed items and sale items.  

​Should you be unsatisfied with your order, we offer the following additional optional after-sales services:
  • alterations
  • exchanges
Whether these services are possible and how much time they take depends on the availability of the material, the complexity of the desired changes and our current production capacity. 
​The following goods are excluded from exchanges or alterations:
  • boxer shorts 
  • items on sale

The return period for purchased goods is 14 days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods. The return period expires after 14 days.

​
Please follow the instructions below.

The goods must be in original condition and original packaging. The invoice, if available, must be inside the package.

To exercise your right to return, you must inform us via email with a clear statement about your decision. You do not need to state a specific reason for your return.

Email:
info@baturina-homewear.com


Unwanted goods may be shipped back to the following address:

​​Baturina GmbH
Juergen-Toepfer-Strasse 48, Haus 17
22763 Hamburg

Germany
​

E-mail info@baturina-homewear.com
Phone: +
4915218142703
(Please note we do not operate a service hotline. If you want to contact customer support, please write an email or chat message instead.)

The customer is responsible for the direct costs of returning the goods, unless otherwise noted.

Due to the high value of our goods we would recommend that all returns are sent back using tracked mail, as we are not responsible for any returned items that get lost in transit.


If the goods have been damaged in any way we are not able to offer any after-sales services.

​Goods that are damaged will not be accepted.


We may refuse to refund until we have received the goods back. If you return the goods, we will reimburse you for all payments we have received from you, including delivery charges, within 14 days after we receive your returned goods. We will use the same means of payment for this refund as you used for the original transaction.

​

​
​Order cancellation
If you want to cancel your order and no items have been shipped yet, please contact us and we will cancel it. If items have already been shipped, you can return the items to us after receiving them and we'll cancel the transaction after receiving the items back.
​
Further details are set out in our Terms and Conditions, which can be fully read here.

Rückgabe
Kostenlose Rückgabe in der EU, Schweiz, Großbritannien.

​Wir akzeptieren Rücksendungen für alle Größen, Maßanfertigungen, monogrammierte und individuell gestaltete Artikel, sowie Sale. 

​Sollten Sie mit Ihrer Bestellung unzufrieden sein, bieten wir Ihnen sofern möglicch, zusätzlich folgende optionale Serviceleistungen an:
  • Änderungen
  • Umtausch
Ob diese Leistungen möglich sind und wie viel Zeit sie in Anspruch nehmen, hängt von der Verfügbarkeit des Materials, der Komplexität der gewünschten Änderungen und unserer derzeitigen Produktionskapazität ab. 
​Die folgenden Waren können nicht umgetauscht oder geändert werden:
  • Boxershorts 
  • Sale Artikel

Die Rückgabefrist für gekaufte Waren beträgt 14 Tage ab dem Tag, an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Lieferant ist, die Waren in Besitz genommen haben. Die Rückgabefrist läuft nach 14 Tagen ab.

Bitte beachten Sie die unten stehenden Hinweise.

Die Ware muss sich im Originalzustand und in der Originalverpackung befinden. Die Rechnung, falls vorhanden, muss sich im Paket befinden.

Um Ihr Rückgaberecht auszuüben, müssen Sie uns per E-Mail mit einer klaren Aussage über Ihre Entscheidung informieren. Sie müssen keinen speziellen Grund für Ihre Rückgabe angeben.

E-Mail:
info@baturina-homewear.com

Unerwünschte Ware kann an folgende Adresse zurückgeschickt werden:

Baturina GmbH
Jürgen-Töpfer-Strasse 48, Haus 17
22763 Hamburg
Germany
​
E-mail info@baturina-homewear.com
Phone: +4915218142703 
(Bitte beachten Sie, dass wir keine Service-Hotline betreiben. Wenn Sie den Kundendienst kontaktieren möchten, schreiben Sie stattdessen bitte eine E-Mail oder eine Chat-Nachricht.)

Der Kunde trägt die unmittelbaren Kosten der Rücksendung der Waren, sofern nicht anders angegeben.

Aufgrund des hohen Warenwertes empfehlen wir, die Rücksendung per Paketdienst mit Sendungsverfolgunng vorzunehmen, da wir nicht für verloren gegangene Sendungen haften.

Wenn die Ware in irgendeiner Weise beschädigt ist, können wir keine zusätzlichen Serviceleistungen anbieten.

​Waren, die beschädigt sind, werden nicht angenommen.

Wir können die Rückzahlung verweigern, bis wir die Waren wieder zurückerhalten haben. Wenn Sie die Waren zurücksenden, werden wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, einschließlich der Lieferkosten, innerhalb von 14 Tagen nach Erhalt der zurückgesendeten Waren zurückerstatten. Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben.


Stornierung der Bestellung
Wenn Sie Ihre Bestellung stornieren möchten und noch keine Artikel versandt wurden, setzen Sie sich bitte mit uns in Verbindung und wir werden die Bestellung stornieren. Wenn die Artikel bereits versandt wurden, können Sie die Artikel nach Erhalt an uns zurücksenden und wir werden die Transaktion stornieren, nachdem wir die Artikel zurückerhalten haben.

Weitere Details finden Sie in unseren Allgemeinen Geschäftsbedingungen, die Sie hier vollständig nachlesen können.
Free international shipping**✅​ Free returns in the EU** ​🚚
Secure Checkout ​🔒
Payment methods: Credit/Debit Card, Paypal 💳
Made in Germany 🇩🇪​
Worldwide Shipping ​🌐

Follow us on Instagram: 
@baturinahomewear

Help

Size Guide   
How To Order   
​Delivery
​Returns

Information

Frequently Asked Questions
Terms & Conditions  
Privacy  
​Legal

Send us A message

hello@baturina-homewear.com

Contact FORM

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All prices include 19% German VAT where applicable. All orders placed outside of the European Union are subject to taxes and duties imposed in the destination country. Additional shipping costs may apply at checkout.
​
*Add a free sleep mask to your order for every robe or pajamas. Does not apply to items on sale, boxer shorts, pants, smoking caps. Offer valid while supplies last. 
**Overview of all shipping costs and return policy.​
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