Delivery and Returns
Overview
- for custom made goods, the waiting time until your order arrives is made up of the manufacturing and delivery time
- we ship worldwide
- we accept returns
- we offer exchanges and alterations
Delivery
All offered goods are manufactured to customer specifications according to order, unless otherwise noted. These goods take time to create and are typically finished between 2-3 weeks after your order is placed. Additional shipping time depends on the destination country and chosen delivery method. The total delivery time is defined as manufacturing time plus shipping time.
As soon as your order has been shipped, you'll receive a confirmation email from DHL with the tracking number.
Please note we don't ship to PO Boxes.
The delivery address can't be changed after the order has been placed. If you have already placed an order and wish to change the address, we will cancel the order and you can place a new order with the different address.
The buyer is liable for all import duties, customs and local sales taxes levied by the country that the goods are being shipped to.
We are not responsible for any of these charges and they must be paid by the customer. We therefore recommend that you inform yourself about your local customs duties in advance.
Order cancellation
If you want to cancel your order and no items have been shipped yet, please contact us and we will cancel it. If items have already been shipped, you can return the items to us after receiving them and we'll cancel the transaction after receiving the items back.
All offered goods are manufactured to customer specifications according to order, unless otherwise noted. These goods take time to create and are typically finished between 2-3 weeks after your order is placed. Additional shipping time depends on the destination country and chosen delivery method. The total delivery time is defined as manufacturing time plus shipping time.
As soon as your order has been shipped, you'll receive a confirmation email from DHL with the tracking number.
Please note we don't ship to PO Boxes.
The delivery address can't be changed after the order has been placed. If you have already placed an order and wish to change the address, we will cancel the order and you can place a new order with the different address.
The buyer is liable for all import duties, customs and local sales taxes levied by the country that the goods are being shipped to.
We are not responsible for any of these charges and they must be paid by the customer. We therefore recommend that you inform yourself about your local customs duties in advance.
Order cancellation
If you want to cancel your order and no items have been shipped yet, please contact us and we will cancel it. If items have already been shipped, you can return the items to us after receiving them and we'll cancel the transaction after receiving the items back.
Returns
The withdrawal period for purchased goods is 14 days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods. The withdrawal period expires after 14 days.
The goods must be in original condition and original packaging. The invoice, if available, must be inside the package.
To exercise your right of withdrawal, you must inform us
Baturina GmbH
Gaussstrasse 176
22765 Hamburg
Germany
E-mail info@baturinahomewear.de
by means of a clear statement (e.g. an e-mail) of your decision. You can use the attached sample withdrawal form, which is not mandatory.
We allow to customize goods in their size and design and accept returns for all sizes, custom fit, monogrammed and custom designed items. Should you be unsatisfied with your order, we offer the following after-sales services:
The following goods can't be returned:
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, and you requested a refund, we will initiate a refund through the original payment method.
Withdrawal form
Sample form
(If you want to cancel the contract, please fill out this form and send it back).
To :
Baturina GmbH
Gaussstrasse 176
22765 Hamburg
Germany
E-mail info@baturinahomewear.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_____________________________________________________
Ordered on (*)/received on (*)
__________________
Name of the consumer(s)
_____________________________________________________
Address of the consumer(s)
_____________________________________________________
Signature of the consumer(s) (only in case of communication on paper)
__________________
Date
__________________
(*) Delete as applicable.
The customer is responsible for the direct costs of returning the goods, unless it is a faulty delivery or defective goods.
Due to the high value of our goods we would recommend that all returns are sent back using tracked mail as we are not responsible for any returned items that get lost in transit.
Further details are set out in our Terms and Conditions, which can be fully read here.
The withdrawal period for purchased goods is 14 days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods. The withdrawal period expires after 14 days.
The goods must be in original condition and original packaging. The invoice, if available, must be inside the package.
To exercise your right of withdrawal, you must inform us
Baturina GmbH
Gaussstrasse 176
22765 Hamburg
Germany
E-mail info@baturinahomewear.de
by means of a clear statement (e.g. an e-mail) of your decision. You can use the attached sample withdrawal form, which is not mandatory.
We allow to customize goods in their size and design and accept returns for all sizes, custom fit, monogrammed and custom designed items. Should you be unsatisfied with your order, we offer the following after-sales services:
- alterations
- exchange / remake
The following goods can't be returned:
- boxer shorts
- items on sale
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, and you requested a refund, we will initiate a refund through the original payment method.
Withdrawal form
Sample form
(If you want to cancel the contract, please fill out this form and send it back).
To :
Baturina GmbH
Gaussstrasse 176
22765 Hamburg
Germany
E-mail info@baturinahomewear.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_____________________________________________________
Ordered on (*)/received on (*)
__________________
Name of the consumer(s)
_____________________________________________________
Address of the consumer(s)
_____________________________________________________
Signature of the consumer(s) (only in case of communication on paper)
__________________
Date
__________________
(*) Delete as applicable.
The customer is responsible for the direct costs of returning the goods, unless it is a faulty delivery or defective goods.
Due to the high value of our goods we would recommend that all returns are sent back using tracked mail as we are not responsible for any returned items that get lost in transit.
Further details are set out in our Terms and Conditions, which can be fully read here.