Delivery
Country |
Cost |
Type |
Time |
EU |
free |
DHL Paket (large items), Warenpost tracked (small items) |
3-7 days |
" |
35€ |
DHL Express |
1-2 days |
EUROPE NON-EU* |
free |
DHL Paket (large items), Warenpost tracked (small items) |
3-7 days or 8-14 days |
" |
38€ |
DHL Express |
1-2 days |
USA*, CANADA* |
free |
DHL Paket (large items), Warenpost tracked (small items) |
6-14 days |
" |
47€ |
DHL Express |
2-3 days |
AUSTRALIA*, NEW ZEALAND* |
free |
Warenpost tracked (small items) |
6-14 days |
" |
40€ |
DHL Paket (large items) |
6-14 days |
" |
65€ |
DHL Express |
2-3 days |
everywhere else* |
free |
Warenpost tracked (small items) |
6-14 days |
" |
30€ |
DHL Paket (large items) |
6-14 days |
" |
65€ |
DHL Express |
2-3 days |
*additional VAT and/or GST charges apply in the destination country.
Our business days are Monday through Friday, excluding public holidays in Germany.
If you order on a Saturday or Sunday or public holiday, we will start processing the order on the next available business day.
Please note we don't ship to PO Boxes.
If you order on a Saturday or Sunday or public holiday, we will start processing the order on the next available business day.
Please note we don't ship to PO Boxes.
Manufacturing time
Our products are individually made to order for each customer. The time it takes us to create your order is specified in the product menu as "manufacturing time".
If the manufacturing time falls on public holidays, it will be extended accordingly
Note for multiple orders: If you order several custom items together, the stated manufacturing time applies only per item (not for all items together). This means that the specified manufacturing times may be added together and the overall waiting time may be slightly longer. This depends on our current total order volume and production capacity.
Our products are individually made to order for each customer. The time it takes us to create your order is specified in the product menu as "manufacturing time".
If the manufacturing time falls on public holidays, it will be extended accordingly
Note for multiple orders: If you order several custom items together, the stated manufacturing time applies only per item (not for all items together). This means that the specified manufacturing times may be added together and the overall waiting time may be slightly longer. This depends on our current total order volume and production capacity.
Changing the shipping address
The delivery address can't be changed after the order has been placed. If you have already placed an order and wish to change the address, we will cancel the order and you can place a new order with the different address.
Customs duties
All orders placed outside of the European Union are subject to taxes and duties (including VAT) imposed by the customer's country of residence. Baturina Homewear is not responsible for any packages held by international customs agencies and it is not the responsibility of Baturina Homewear to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.
Non-deliverable shipments
In the case of shipments which are non-deliverable due to being neglected, not picked up, or having unpaid customs fees, the shipments will be returned to us and subsequently refunded, minus the original shipping charge. For orders outside of the European Union, there is a return fee of 45€ which we will deduct from the refund amount.
Force Majeure
In case of force majeure the delivery time(s) can be extended with the currency of the force majeure. We considers force majeure as: war, mobilization, terror acts, blockade stagnation of work, transport obstructions, measures of commercial policy, new or amended legislation, strikes, the non-delivery or non due deliveries of the goods by suppliers to Baturina GmbH, natural catastrophes and any circumstances, events and circumstances that are beyond our control.
The delivery address can't be changed after the order has been placed. If you have already placed an order and wish to change the address, we will cancel the order and you can place a new order with the different address.
Customs duties
All orders placed outside of the European Union are subject to taxes and duties (including VAT) imposed by the customer's country of residence. Baturina Homewear is not responsible for any packages held by international customs agencies and it is not the responsibility of Baturina Homewear to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.
Non-deliverable shipments
In the case of shipments which are non-deliverable due to being neglected, not picked up, or having unpaid customs fees, the shipments will be returned to us and subsequently refunded, minus the original shipping charge. For orders outside of the European Union, there is a return fee of 45€ which we will deduct from the refund amount.
Force Majeure
In case of force majeure the delivery time(s) can be extended with the currency of the force majeure. We considers force majeure as: war, mobilization, terror acts, blockade stagnation of work, transport obstructions, measures of commercial policy, new or amended legislation, strikes, the non-delivery or non due deliveries of the goods by suppliers to Baturina GmbH, natural catastrophes and any circumstances, events and circumstances that are beyond our control.